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Service and support

一、Supply service:
(1)Quality control of production process、Timely responsive:

Our company has established a supply process for customized projects. After signing the contract with you, you can respond immediately and actively mobilize all resources of the company to complete the supply with the highest efficiency.The specific process is as follows:

Process point Proposed completion time
Sign a contract After signing the contract 1 working day
Determine project implementation plan 1 working day
Material preparation, production and assembly 5 working day
Product delivery test 3 working day
Product packaging 1 working day
Equipment delivery 3 working day
Goods point inspection and functional acceptance 1 working day
Complete training 10 working day
Completion of project acceptance 1 working day
二、After-sale service:

(1)Three years free warranty(Battery free within one year)。The time shall be calculated from the date of final acceptance and delivery for use. During the warranty period, in case of quality problems, it is guaranteed to arrive at the site for repair or replacement within 24 hours after receiving the notice.

(2)Large scale after free warranty period,Provide service and parts at the best price of similar products。

(3)Activity guarantee:n case of large-scale activities, 7 * 24-hour on-site support services will be provided free of charge after receiving the formal notice from the user unit。

(4)Inspection activities:n order to ensure the normal use of UAV, ensure that there is no fault machine on duty, provide quarterly patrol service free of charge during the warranty period, and timely find and maintain the fault machine. Paid patrol service can be provided beyond the warranty period。

(5)Repair and maintenance services:After receiving the call, respond within 24 hours, and give the maintenance time of the fault equipment that cannot be solved on site. During the free warranty period, replace the new equipment for free if the normal operation of the equipment is affected by the equipment quality, design and manufacturing or technology.